What a terrible service… AVOID at all costs
Once you join… you NEVER STOP having to keep paying out money to get the most basic reviews service.
Check out this very unhappy persons review on Pubby here
Overview
tay Away – HORRIBLE Customer Service – Questionable if reviews would stay and confusing site. May 14th, 2021
Customer service (particularly by Mary) is embarrassingly bad. There is no FAQ on the site so you’re forced to use the chat. Admittedly, she did respond quickly but with a snarky tone to a simple question.
It’s also designed for only US citizens….. She stated that you can simply “create an account, make a purchase, and leave a review”. Amateur hour – it’s not that simple.
Just. Stay. Away. Service Value Shipping Returns Quality
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Total Phony February 3rd, 2021
Almost every review I received on PUBBY was outright fake or highly suspect. The fakes are quite obvious to spot, For example some members will download a book of 100,000 words, then submit a review in a matter of a few hours. The reviews are either one liners or a patchwork cribbed from other posted reviews.
PUBBY has a great chance here but failure to curb the abuses will ultimately ruin it for them. Maybe it’s time for Amazon to step in.
Tip for consumers:
This company fails to monitor “Review Churners” despite repeated complaints from legitimate customers. The service is expensive to use. Customer service is provided by a robot (and it shows)
Could be a great business if the management were responsive to the problems. My advice? Stay away. Service Value Quality
Don’t waste your money. January 30th, 2021
It isn’t what they advertise but that’s not the worst. The people don’t actually read your book and it’s evident by the reviews. Everyone is just trying to get reviews for their own book and if you read one and give it an actual review beware, it better be good or when you want yours reviewed again they will trash you. Terrible experience. Quit after two weeks!
Tip for consumers:
If you want fake reviews and want to waste your time. By all means go ahead. Service Value Quality Show less
Helpful (7)
Alice P.2 reviews 1 helpful vote
Costly Scam July 22nd, 2021
See attached screen grab from my account. Note the item circled in red. This is all you need to know about the lack of legitimacy for Pubby reviews. The site has to WARN reviewers to WAIT at least 6 hours after purchasing a copy of your book to post a review. That kind of caution would not exist, if people were reading your 500 page book. My experience with Pubby was highly unsatisfactory, and their customer service is the worst I have encountered. The site is run by just one person and unable or unwilling to deal with all the complaints. Each review I received, even the ones where the reader had to purchase a copy of my book from Amazon in order to get a verified purchase tag, was pulled down within two months of the review. I had to read 75 books (and post reviews) to get those 38 reviews and now they are gone! I suspect because after satisfying the terms of Pubby in order to gain SNAPs for their own reviews, the author/reader returned my book for a refund, and the review would come down. Which is explains why the reviews were posted so quickly, otherwise the Amazon time limit for returns would expire.
And the reviews never contained anything more than the information that is available in the sales page content or a reiteration of what another reader posted. Authors know their work, and can tell the difference between someone writing a review based on actual knowledge of their book versus someone making something up based on the promotional content. In the end, using Pubby was an expensive mistake and a waste of time. Buyer beware.
Tip for consumers:
As an author I know how important reviews are in getting your book ranked higher on Amazon. And I wish there was a service that delivers what Pubby promises, ie: “Reviews at no cost per review,” “4-5 reviews per week,” “Honest reviews from readers.” Unfortunately Pubby fails on all accounts and does not do what it advertises. I found out the hard way. Service Value Returns Quality Show less
Worldwide Scams 
