LOMUK (ERG – Emergency Response Group)

LOMUK – HEAD OFFICE – 293 EASTWOOD ROAD NORTH, SS9 4LT

Is a company that advertises on Google Adwords under various keyword phrases like electricians luton, plumbers bedford, locksmith St albans, pest control dunstable, glazing bedfordshire. In fact they seem to cover the whole country.

When you call they tell you the call out fee is £95 + vat per hour  – This seems to have been changed recently to £150 !

and then they ask for your credit card details before they send out an engineer.

So they can turn up and drag out a small job to a few hours and charge you whatever they like.

They told me it would be about 2 hours for someone to come and the hourly rate was £95 + vat and then asked for my card details… hesitantly, I gave them as I was in dire need of an electrician being without power all night and needing something done quick.

I then called another electrician and was told the call out fee was only £60 for the 1st hr and 30 per hour thereafter. I immediately called LOMUK back to cancel the appointment. Then the nightmare began. The girl on the phone said… if you cancel there will be a Cancellation fee. I said but I only called you 10 minutes ago how can you charge me a cancellation fee. I argued this for another 5 mins and then told her directly to not charge my card as it would be fraud.

As soon as I got off the phone I called my bank… Only to be told they had just taken £54 off my card ! So then I had to speak to the Bank Fraud dept and then make a police report…

So the bank was totally useless in helping me and said only the fraud dept can instigate a claim.

So after the electrical job was sorted out (£60 all in) I jumped in my car to go and have a face to face word with the company….

This is where you have to small a rat cos the company address of LOMUK Latimer road, Luton, LU1 3XD is an industrial estate just a few streets away from where I live!  On arriving there and looking at all the units in the estate I found that LOMUK were nowhere to be found.

True review of what happened when I called them for an emergency call out

They told me it would be about 2 hours for someone to come and the hourly rate was £95 + vat and then asked for my card details… hesitantly, I gave them as I was in dire need of an electrician being without power all night and needing something done quick.

I then called another electrician and was told the call out fee was only £60 for the 1st hr and 30 per hour thereafter. I immediately called LOMUK back to cancel the appointment. Then the nightmare began. The girl on the phone said… if you cancel there will be a Cancellation fee. I said but I only called you 10 minutes ago how can you charge me a cancellation fee. I argued this for another 5 mins and then told her directly to not charge my card as it would be fraud.

As soon as I got off the phone I called my bank… Only to be told they had just taken £54 off my card ! So then I had to speak to the Bank Fraud dept and then make a police report…

So the bank was totally useless in helping me and said only the fraud dept can instigate a claim.

So after the electrical job was sorted out (£60 all in) I jumped in my car to go and have a face to face word with the company….

This is where you have to small a rat cos the company address of

LOMUK,  Latimer road, Luton, LU1 3XD is an industrial estate just a few streets away from where I live, I could not believe it!

LOMUK Latimer road, Luton, LU1 3XD

On arriving there and looking at all the units in the estate I found that LOMUK were nowhere to be found.

But a search on the internet brings up their head office here. 

This is the address below … a vacant shop with flat above that is up for sale..

lomuk - head-officen293 EASTWOOD ROAD NORTH, SS9 4LT

LOMUK – HEAD OFFICE – 293 EASTWOOD ROAD NORTH, SS9 4LT

I then went home and exchanged several emails to the company all to no avail.

They claimed the engineer was rushing out to see me and was only 10 mins away when I called to cancel….. This is the part that makes me really angry as £54 is not a lot of money but to many people it is a huge amount of money to lose just because of a “10 min”  time between my initial call and the cancellation call.

More updates on this company will be forthcoming

The head office address is

LOM Facilities, 293 EASTWOOD ROAD NORTH, LEIGH ON SEA. SS9 4LT

How the scam works:

They advertise under Google adwords so as to get a top position on the Google search page.

They then use various phone numbers to confuse the customers..

0800 numbers that redirect to somewhere else

other landline numbers that when answered claim to be nothing to do with the company.

They target people looking for electricians and plumbers, locksmiths, glaziers and pest control. All the services where they can charge an extortionate call out fee and hourly rate..

What they don’t tell you on the phone is 

The terms and conditions… Click here to view 

If you have any review of the above company… please post in the comments section

If this website  helps just one more person not get ripped off by this company it will have done it’s job… People in need of emergency services should not be taken advantage of by LOMUK.

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