Is a company that advertises on Google Adwords under various keyword phrases like electricians Luton, plumbers Bedford, locksmith St Albans, pest control Dunstable, glazing Bedfordshire. In fact they seem to cover the whole country.
When you call, they tell you the call out fee is £95 + vat per hour – This seems to have been changed recently to £150 !
and then they ask for your credit card details before they send out an engineer. So they can turn up and drag out a small job to a few hours and charge you whatever they like.
One of the many comments about this company
I had the misfortune to contact a company called ERG – Emergency Response Group for some work. They took my card details beforehand and never sent a receipt for work that turned out to be substandard. They also helped themselves to an outrageous amount of money from my a/c.
I sent repeated e-mails and rang loads of times but just got the run-around from the staff – Lewis, Tyler, Gemma, Laura and another guy who’s name I forget. It seems like several people work there but no-one has authorisation to deal with customer complaints !
In the end I had to contact the card issuer to get the money back and they still haven’t arranged to correct the faults.
ERG are operating from a back office behind an estate agents at 516 London Road, Westcliffe on Sea, SS0 9LD and their Director is Tara Sexton. 0800 211 8597
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As an update to the above, I’ve done some digging.
If you have a look on Company Check and put the name Tara Sexton into the box, it reveals some interesting information. (All this info is in the public domain BTW)
Tara is listed as a director of ERG maintenance and the company is worth – £26.4k , yes you got that right MINUS £26,400.!! (Info correct as of todays date)
So I wonder if ERG will be following LON into obscurity ?
Watch this space !